PA AG launches new complaint form for airline issues

On July 31, Pennsylvania Attorney General Michelle Henry announced the launch of a new complaint form for Pennsylvanians with issues regarding airline travel, ranging from flight delays and cancellations to boarding problems.

The new form is available through the Office of Attorney General website and is in response to a national uptick in consumer complaints regarding air travel. According to the AG’s office, the form is made possible through a partnership with the U.S. Department of Transportation to better assist Pennsylvania travelers.

Consumers may file complaints whether they purchased tickets directly, or through an agent or third party. Pennsylvania residents, or those who faced airline issues in Pennsylvania, are eligible to use the new complaint form.

“It is no longer a secret that Pennsylvanians and consumers across the country are finding less and less convenience when traveling by air,” Attorney General Henry said. “This form makes it easier for travelers who encounter problems to file a complaint, and is part of an ongoing initiative with federal partners to hold airlines and agents accountable when they mistreat consumers.”

The forms require information, such as ticket number, flight itinerary, flight date, ticket date purchase, ticket price, and form of payment. The forms also require specifics on what issues were encountered by the traveler, which will be used to help review and resolve complaints.

The AG’s office and the federal DOT will work together to review consumer complaints and identify violations of federal aviation consumer protection requirements.

According to the announcement, the federal DOT expects to launch a modernized system for handling air travel service complaints later this year. The AG’s office will provide information on how to submit complaints directly to the Department of Transportation in the future.