San Ramon, Calif. - May 11, 2022 - Experience.com, a provider of experience management software, announced its annual America’s Top Real Estate Agents and Real Estate Companies for Customer Satisfaction. The exclusive rankings are based on thousands of customer reviews on individual real state agents and hundreds of real estate companies. Rebecca Repecki of Realty Executives Exceptional Realtors in Milford was named one of America’s Top Real Estate agents for Customer Satisfaction in 2021.
The results are based on survey completion rates, number of reviews, and star ratings submitted to the Experience.com Customer Experience (CX) platform by verified home buyers and sellers. To ensure data integrity, the integrated, cloud-based platform is connected directly to each company’s real estate transaction management system and requests are sent automatically to the buyer and the co-buyer on all closed transactions.
A proprietary algorithm and weighting were used to arrive at the final results, which are based on data from 2021.
“It is extremely difficult to earn a position on these lists,” said Experience.com CEO Scott Harris. “Buying and selling a home is a very personal experience so it is vital that realtors connect with their customers in a special way. Earning a top position on our annual customer satisfaction ranking indicates that these agents and real estate companies achieve that connection, helping them above their competition.”
Harris further says that the real estate agent is responsible for more than servicing a high volume of clients. More importantly, the agent must create an exceptional experience every time for each individual. One poor review out of 100 can eliminate an agent from landing on this prestigious list.
America’s Top 5 Real Estate Companies for Customer Satisfaction in 2021 as determined by Experience.com
1. Magnolia Realty Waco, Texas
2. Latter and Blum Acadiana, Louisiana
3. RE/MAX Alliance Nederland, Colorado
4. Realty Executives Exceptional Realtors Milford,Pennsylvania
5. SCHNEIDER Real Estate St. Charles, Missouri
America’s Top 3 Real Estate Agents for Customer Satisfaction in 2021, according to Experience.com:
1. Cindy Bailey Latter and Blum Acadiana, Louisiana
2. Melissa Miller Magnolia Realty Waco, Texas
3. Rebecca Repecki Realty Executives Milford, Pennsylvania